FAQ

PLEASE CONTACT YOUR SERVICE PROVIDER DIRECTLY IF YOU ARE UNABLE TO GET THROUGH TO OUR RECEPTIONIST PERSONALLY.

CANCELLATION WILL NOT BE CONSIDERED AND YOU MAY BE CHARGED THE APPROPRIATE FEE IF YOU DO NOT CANCEL VIA ONLINE YOURSELF OR DIRECTLY WITH THE SERVICE PROVIDER. 

-Voicemail, unanswered/after hours texts to the salon etc are not appropriate methods. 

-Response to the confirmation text is not an appropriate method.

-Please contact service provider or cancel directly online if all else fails. 

You will not be charged if you cancel at least 48 hours before your appointment starts. Otherwise, you will be charged 50% of the service price for late a cancellation and 100% for no shows or same day cancelation.

We do not offer refunds on ANY services.

Your card on file will NOT be charged until after your service if you choose to use that form of payment OR if you late cancel/ no show your stylist. 

You must ALWAYS have a working card on file.

By booking, you have agreed to follow our policy for cancellations/no shows.

There are NO REFUNDS on any hair, extension, lash, brow or body service. Hair care is also non refundable/no exchanges. Boutique purchases with tags attached can be exchanged within 30 days for an item of the same value.

To our amazing clientele, It’s no secret that we love you and your minis, it's been incredible watching them grow! With the salon space and busy staff, having children under the age of 12 poses unique and previously unforeseen challenges. Unfortunately we cannot assure their safety in the salon— we have hot tools, chemical products, sharp objects and no facilities to care for your children while you are in our hands. We kindly ask that you do not bring children under the age of 12 to accompany you during your services. It is in everyone's best interest that children stay safe and out of harms way. Your understanding is greatly appreciated. Client's who bring children to their appointment without alternate care for them while receiving a service may be asked to reschedule and a late cancel fee will apply. 

Salon Two Zero Nine, INC currently offers domestic standard shipping via the US Postal Service or UPS. The shipping cost is calculated by the weight of your order.

Your order:
• Will ship within 2-7 business days. Your order ships from our salon in Turlock, CA.
• Orders are not guaranteed until they have been shipped. If we are unable to fulfill your order we will contact you and issue a full refund for the eligible items or you may be given the option to wait for a product restock and we will provide an estimated timeline.
• If delivered by US Postal Service or UPS within 2-8 business days. This timeline is an estimate only and not guaranteed. Unfortunately, on rare occasions, your order will ship or be delivered outside these timeframes.
• Cannot be modified or cancelled once submitted. However, unwanted items can be returned for store credit once received if they are eligible under our return policy. For more return information, please refer to our returns policy below.• Salon Two Zero Nine, INC is not responsible for package deliveries affected by COVID19 related shipping delays, an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes.

Free Shipping : If you use a Promo code or your order qualifies for free shipping, Salon Two Zero NIne Inc reserves the right to change the shipping method to best deliver your package in the most economical way possible. 

• Local Pickup is available at 625 East Main St. Turlock, CA 95380.
• You will receive an email confirmation when your order is ready for pickup.
• After you receive the email letting you know your order is ready to be picked up, you may do so anytime Tuesday through Friday between 11am and 4pm.

You will receive a shipping confirmation email once your order ships.

TRACKING: Unfortunately, the US Postal Service is unable to provide tracking on packages shipped First Class. We are working on a solution improve this experience.***If you would like shipping updates, your package is missing, or if you are trying to locate your order, please contact the US Postal Service at 1 (800) 275-8777 ***

All Hair products are final sale! All other boutique items may be exchanged or returned for store credit if unworn/unused/unopened. There are NO REFUNDS on any hair, extension, lash, brow or body service. Hair care, hair accessories and personal care items are also non refundable/no exchanges.

If you need to return an item you may do so for store credit only. We do not offer refunds to the original form of payment. 

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns after items have been washed or worn and we enforce this policy upon inspection of returned shipments. In order to be eligible for return, all items must be sent back within 30 days of order fulfillment (the time it leaves our salon). 


An item may be returned if it is sent back:
-Unworn
-Unwashed
-With original tags and packaging intact
-Free of stains, odors, animal hair, and damage


Items CAN NOT BE RETURNED after this 30-day-timeframe, no exceptions.

Return costs are the responsibility of the sender and Salon Two Zero Nine, INC is not responsible for return items lost in transit. 

***All Sales item are Final Sale. All products purchased during Black Friday / Cyber Monday or end-of-season sales are considered Final Sale and not eligible for returns***